3CX Callback Feature while in Queue
by Admin on Nov 4, 2019 12:00:00 AM
Before we can talk about 3CX’s Callback feature, we must start first by understanding Call Queue. What is Call Queue? Putting a call on queue means placing the caller temporary on hold while awaiting for the next available agent. Typically, calls queued are delivered to the next avail …
3CX Tunneling for Cloud Hosted PBX
by Admin on Nov 2, 2019 12:00:00 AM
3CX includes the 3CX Session Border Controller (SBC) which allows easier bridging of remote instances and connection of remote extensions. The SBC allows the 3CX tunnel to deploy all phone communications from the 3CX PBX over a single port locally and splits the call out inside the fi …