Cove Central - VoIP Business Phone Systems
VoIP Telecom provider serving Maine, Massachusetts, Connecticut, Rhode Island and New Hampshire

Why 3CX?

3CX is an award-winning software and the most secure open standards IP PBX that offers complete Unified Communications, out of the box. 3CX has been recognized for its innovative role and has been awarded Business Software of the Year, Best Enterprise Telephony System, Best Enterprise On-Premise System and Channel Product of the Year.

There are many reasons why end-users choose 3CX. For Cove Central, these are the reasons we offer 3CX-based business phone systems made for every organization:

  • 3CX Tunneling

    3CX includes the 3CX Session Border Controller (SBC) which allows easier bridging of remote instances and connection of remote extensions. The SBC allows the 3CX tunnel to deploy all phone communications from the 3CX PBX over a single port locally and splits the call inside the firewall.  3CX’s Tunnel handling of VoIP traffic is more seamless and less problematic than other IP PBX solutions.

  • Security & Compliance

    The mandated compliance required for any IP PBX server is standard on 3CX because enterprise-grade security controls are turned on by default.  3CX also provides additional built-in VoIP Anti Hacking Security settings such as: the use of Secure SIP, multiple configurable anti-hacking settings and IP Blacklisting, making the IP PBX System more resilient to network attacks.  Most preconfigured unified communications platforms don’t usually have this standard and most legacy phone systems would require security on the network-side which affects the quality and speed of voice and data transmissions.  3CX can route all phone communications thru a tunnel over a single port that is then split out inside your firewall by a Session Border Controller, making a smoother, more secure and faster transmission than any other PBX.

  • Scalable on-the-fly

    With 3CX, you don’t have to determine how many users or mailboxes you require on day one.  With unlimited extensions and as your business grows or changes, your 3CX phone system can change with it.  New location? No problem. Moving? No worries. Employees working remotely? It’s easy.

Below are list of features 3CX offers in various optional modules:

Standard Features

  • Easy self installation & management along with unlimited extensions, unlimited auto-attendants and voicemail, including voice mail to email

  • Work on the go: Phone extension can be forwarded to your Android & iOS, including web-based softphones

  • Instant messaging and text chat: send and receive text messages via the 3CX Windows, Mac, iOS and Android apps from anywhere

  • One-click Collaboration: WebRTC Video Conferencing with full capabilities, Powerpoint uploads, screen sharing, chat and polling

  • Inbound fax to PDF and forwarded to users via e-mail

  • Improve Customer Service: Click2Call & CRM integration with Outlook, Office 365, Salesforce and more!

Call Center Module

Available to Enterprises up to 250 agents:

  • Advanced Real-time Monitoring and Callback Statistics

  • Call Back Feature

  • Advanced Call Queue features, hunt group, round robin and more!

  • Listen In, Whisper and Barge In

  • SLA Alerts and Reporting

  • Integrates with Zendesk, Salesforce Desk, Microsoft Dynamics and Freshdesk

Hotel Module

  • Easy to use Web Interface for Hotel staff

  • Guest name display on reception, room service and management phones

  • Wake up calls, DND and voice mail on guest phones

  • Maid status allows housekeeping to set room status via guest phone

  • Check-in/check-out operations with Billing information (call log) ready-to-print

  • Integrates with Protel, Micros-Fidelio, InnQuest roomMaster and Brilliant!