Microsoft Teams Direct Routing
It takes a lot to integrate Microsoft Teams with your PBX. And it also takes an extra step (to put it lightly) to connect Microsoft Teams to directly route for incoming and outgoing calls.
Vodia PBX Integrated with Microsoft Teams for Direct Routing
Cove Central only carries tested, proven and highly-rated products (4.5 stars or higher) as part of our service solution. We’ve found that Vodia’s Collaboration Edition is the only PBX solution right now that can successfully integrate Microsoft Teams in any business phone solution for direct call routing. To ensure client satisfaction, we make sure that the features you are looking for have been tested before we fully implement and rollout your new phone system.
Microsoft Teams Integration for Direct Routing
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Vodia Collaboration integrated with Microsoft Teams
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Multi-platform options to include: IP desk phones, Vodia web client or MS Teams, Vodia mobile app or MS Teams Mobile, MS Teams conferencing
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Direct Routing for internal and external calling: Call pickup, transfer, Voicemail-to-Email, extension dialing, call hold, Direct Line routing and remote access, Call forwarding to mobile app
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Direct Routing for VoIP/SIP trunk connections, offering significant cost savings on phone bills
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Other key features include: IM/Chat, Incoming & Outgoing Fax-to-Email functions
Advanced Call Center Features
Additionally, Vodia Collaboration also offers the following Call Center features required for any professional call center:
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Active Call Directory Groups (hunt group, round robin, and more)
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Call Barge In, Listen, Whisper, Monitor
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True permission-based hot-desking feature (ideal for remote agents)
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Call Return, Spam Calls Screening
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SLA Reporting, Cost Accounting
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Automatic and Manual Recording
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Integrates with HubSpot, Salesforce, Zoho, Microsoft and Google contacts, MongoDB, MySQL (for call data records-CDR)
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Best of all, Vodia Collaboration can be customized to behave like your legacy call center which can be difficult to do with standard modular VoIP systems. Features like Shared Line Appearance and permission-based Team Presence are just some of the few features that can be customized to work with your Call Center agents.