Cove Central has the solution, recognition and know-how to enable your company to provide VoIP solutions to customers of all sizes. Since 2008, Cove Central has been providing VoIP infrastructure solutions to customers in New England. Today with over 30,000 users, Cove Central provides VoIP solutions nationwide.
THE OPPORTUNITY
VoIP is a lucrative industry and has grown immensely, especially since Covid changed the way companies operate. With today’s new standard of business operations including remote communications and work from home, VoIP has become a side-by-side partner to Managed IT offerings.
In 2020 the VoIP services market in North America was nearly $4 billion dollars and through 2030 this market is expected to grow by 13% annually. A major contributor to this projected growth is the decision by incumbent phone carriers in the US to phase out copper land lines, a process that has already begun nationwide.
If your core business is IT Services, this means your customers have already started looking for VoIP solutions or will in the next few years. If you don't have a great, affordable solution to offer them, they will find one elsewhere and possibly that solution provider will offer other services that compete with your core offering.
PROTECT YOUR CUSTOMERS
Like the MSP industry, the VoIP industry has vendors with different levels of skills and experience. Your MSP customers could be put at risk if they choose a VoIP provider that doesn't have the skills and experience to provide reliable service with the features your customer needs in their industry. When their is trouble with call quality over a network your company supports, many inexperienced VoIP vendors will blame the network for call quality issues.
More importantly, many VoIP providers offer the same MSP services that you offer your customers. A change in phone service may be an opportune time for that vendor to offer discounts for rolling MSP services in to the new VoIP contract. Don't wait to offer VoIP solutions to your customers, by partnering with Cove Central Communications, you can offer your customers Five Star VoIP products and services with no risk of being replaced. We'll make you look like a hero to your customer. If we discover a network problem, we'll work with you to get it resolved instead of trying to blame you for creating the issue.
Often, we can help you finance necessary infrastructure upgrades the customer has delayed for budget reasons. We can help you get the necessary equipment and services rolled in to a phone system lease so you make more money while the customer benefits from a long overdue upgrade.
WHY TAPP?
Traditional IT Service providers have many skills required to offer VoIP systems and services, but are simply not familiar with the day to day programming and management of a customer's PBX. While traditional PBX sales and service companies have the PBX skills covered, they often lack the networking knowledge to support what is often a hybrid voice and data network.
VoIP places new demands on network resources and VoIP is intricately integrated in multi-platform communications (from desk phones, web applications, mobile apps, SMS and electronic FAX). Additionally, there’s failover and business continuity that will need to be addressed.
Most importantly, there are FCC mandated fees and service charges, standard operating compliance and tax implications that will also need to be handled.
Added to that, new state and federal laws hold the installer and operator of phones systems liable for proper E911 configuration. So much red tape makes it difficult for MSPs to offer VoIP successfully.
Our Technology Alliance Partner Program was created to address all these issues and complexities to give companies who are ready to expand in to this market a solid turn-key offering.
- Let’s face it. IP-PBX software today is complex and hard to learn. As OEM’s try to keep up with the demands of businesses today, more changes to PBX software will be required. There’s a learning curve to successfully provision a phone system, then there’s the ongoing end-user training and support.
- Every customer’s communication needs are different so migrations will all be different. Perhaps you already find that your customers each communicate differently internally and externally. Some may be coming from analog systems using POTS or copper lines, some may have already been using VoIP and will just need to migrate to improved software. Then there’s another set of enterprise users that may have their PBX sitting on PRI/T-1 infrastructure or may be using “digital” phones. Yes, this is great opportunity for you to generate a lot of billable hours and to increase your visibility with your customers. But do you sometimes feel like….”I really need someone who can help walk me through all this so I can provide a smooth transition.”
- Usually the one-time costs for on-site installation of new devices, wiring and network infrastructure can be cost prohibitive to the end user. TAPP makes leasing available as a way to provide a high value solution broken up into an affordable monthly installments. Many inexperienced VoIP providers "give away" equipment and services as a way to compete with other vendors, hoping to make up the loss with ongoing service revenue. This is completely unnecessary, because, in most cases, a five year lease on the upfront equipment and services plus the ongoing telephone services will add up to a monthly payment that is far less expensive than the customer's existing phone bill.
- The most complex of all, the ongoing billing and support. You may have or may want to support your customers in their day-to-day voice operations. But what about billing? VoIP providers are required to collect and remit taxes in most locations for phone services. At last count, when combining individual taxes and surcharges by the number of jurisdictions imposing these taxes you could be subject to as many as 5,000 monthly, quarterly or annual tax reports and remittances.
- With today’s FCC mandates to sign every phone call and comply with Stir/Shaken and Messaging campaigns, the risk of your compliance failure to lead to all of your customer's traffic being blocked by the FCC is greater than ever.
In the end, offering VoIP solutions allows you to scale your business into new markets while preserving your hard-earned customers. More importantly, providing high quality services with unlimited support of telecommunications strengthens your customer relationships. The TAPP program puts your business in a position to serve your customers, while Cove Central Communications provides answers to your questions and takes care of the complexities of providing compliant VoIP services.
With TAPP, Cove Central becomes your telecom partner, you decide how we interact with your customers and how involved you want to be. You never have to worry about us trying to replace your MSP services or even making you look bad to your customer.
