Vodia Collaboration edition offers the following Call Center features required for any professional call center:
-
Active Call Directory Groups (hunt group, round robin, and more)
-
Call Barge In, Listen, Whisper, Monitor
-
True permission-based hot-desking feature (ideal for remote agents)
-
Call Return, Spam Calls Screening
-
SLA Reporting, Cost Accounting
-
Automatic and Manual Recording
-
Integrates with HubSpot, Salesforce, Zoho, Microsoft and Google contacts, MongoDB, MySQL (for call data records-CDR)
-
Best of all, Vodia Collaboration can be customized to behave like your legacy call center which can be difficult to do with standard modular VoIP systems. Features like Shared Line Appearance and permission-based Team Presence are just some of the few features that can be customized to work with your Call Center agents.
